Clear Guidance for Parents
We know families often have questions and want quick reassurance. To make sure everyone receives fair, safe and high‑quality support, we work within clear professional boundaries. Please read the guidance below so you know who to contact, and when.
Who Does What
Nathan Duncan – Client Support & Admin
Nathan is available in the first instance for any questions about our services.
Please contact Nathan for:
- questions about any service we offer
- bookings and availability
- fees, invoices and payment queries
- timelines and report delivery queries
- commissioning further assessments or reports
📧 admin@tablapsychology.co.uk | ☎ 023 9204 1876
James Turley – Operations Director
James is available to offer Discovery Calls to answer questions about our services and how the practice works
Discovery Calls are non-clinical and are intended to:
- explain the services we offer
- help families understand assessment pathways and options
- clarify process, timelines, and expectations
- address operational or service-delivery concerns
Please note that in a discovery call:
- James does not provide clinical advice
- James does not offer opinions about diagnoses
- James does not provide school placement or provision advice
Any clinical advice, diagnostic opinion, or placement recommendation can only be given within commissioned clinical work and supported by formal assessment and written reports. Where recommendations relate to educational provision or placement, this requires a recent Educational Psychology assessment (completed within the last 18 months).
Dr Tamasine Black – Consultant Educational & Child Psychologist
Dr Black’s time is reserved for commissioned clinical work only.
She:
- conducts assessments
- provides written clinical opinions
- contributes to MDT decision‑making
She is not available for:
- ad hoc or informal phone calls
- unscheduled follow‑up discussions
- informal advice by email
All contact with Dr Black must be clinically justified, scheduled, and part of commissioned work.
Follow‑Up Calls
- Follow‑up calls are offered only when clinically indicated.
- They must be part of a commissioned piece of work.
- Routine clarification or reassurance calls cannot be provided.
School Placement Advice & Letters
We are often asked for informal advice or letters about:
- school placements
- specialist provision
- funding or suitability arguments
Please note:
- We cannot give ad hoc advice about school placements.
- Recommendations about provision or placement require a recent Educational Psychology assessment (completed within the last 18 months) to ensure information is current.
- Advice and recommendations are provided only within commissioned Educational Psychology reports.
- We cannot provide letters of support where there has not been recent assessment work.
Please do not ask for informal letters, statements or endorsements.
Why These Boundaries Matter
These boundaries help us to:
- provide accurate, evidence‑based clinical opinions
- treat all families fairly
- avoid informal or unsupported advice
- protect time for assessment and report writing
Thank you for working with us within these professional boundaries.
Respectful Communication
We are committed to working collaboratively and respectfully with all families. We understand that seeking support for a child can feel stressful, and we aim to communicate with care, clarity, and professionalism at all times.
Repeated requests for informal clinical advice, pressure to act outside agreed boundaries, or communication that is discourteous or places undue pressure on clinicians or staff is not compatible with safe and ethical professional practice.
Where this occurs, and where services have already been delivered or time allocated, fees are not refundable.
These boundaries are in place to protect children, families, and clinicians, and to ensure that our work remains safe, ethical, and of a high professional standard.
In return, we ask that all communication with our team is:
- respectful and courteous,
- non-pressurised,
- and appropriate to the nature of the service being provided.
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